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Ordering with eesy

This guide shows you how to order with the eesy app.

Step 1: Open Restaurant​

  1. Scan the QR code on the table
  2. The eesy app opens automatically
  3. Your table is already pre-selected

Via the App​

  1. Open the eesy app
  2. Use Search or Map
  3. Select a restaurant
  4. Enter your table

Step 2: Browse the Menu​

Categories​

The menu is organized in categories:

  • Tap a Category (e.g., Beverages, Food)
  • Scroll through products
  • Tap a product for details

Use the search bar at the top:

  1. Enter a search term
  2. Results filter automatically
  3. Tap a result

Step 3: Add Products​

Simple Products​

  1. Tap a product
  2. View details, photos, and description
  3. Tap Add to Cart

Products with Variations​

For products with options:

  1. Tap the product
  2. Select desired variations:
    • Size (small, medium, large)
    • Extras (with milk, extra cheese)
    • Special requests
  3. Tap Add to Cart

Configurator Products​

For complex products (e.g., build-your-own pizza):

  1. Tap the product
  2. The configurator guides you step by step
  3. Answer the questions:
    • Choose options (radio buttons, checkboxes)
    • Enter text (e.g., name on cake)
  4. Review the summary
  5. Tap Add
Mobile App

In the mobile app, Mr. eesy helps you interactively with configuration.

Save Configuration

Your configuration is saved. Next time you can reuse it.

Step 4: Review Cart​

  1. Tap the Cart icon
  2. Review your order:
    • Products and variations
    • Quantity
    • Total price
  3. If needed: Remove products or change quantity

Step 5: Order​

  1. Tap Order Now
  2. Choose how you want to receive your order:
OptionDescription
By a WaiterOrder is brought to your table
Self-PickupYou pick up the order at the pickup location
  1. If the restaurant offers it: Choose the consumption type (Dine-in / To Go)
  2. If online payment required: Pay now
  3. Your order is sent to the kitchen
Consumption Type

Some products are only available for one consumption type. If a product in your cart is not compatible with the selected type, you'll be notified.

After Ordering​

Order Status​

You can track your order status:

  • Ordered: Order received
  • In Preparation: Kitchen is preparing
  • Ready: Order is complete

Push Notifications (Mobile App)​

You receive notifications:

  • When your order is ready
  • When the waiter is on the way

Call Waiter​

Need help? Call a waiter:

  1. Tap Call Waiter
  2. Select a reason:
    • To order
    • To pay
    • Custom message
  3. A waiter will come to your table

The status shows when the waiter is on the way.

Tips​

  • View photos: Tap product photos for a larger view
  • Read description: Ingredients and allergens are in the description
  • Ask Mr. eesy (Mobile App): The chatbot helps with menu questions
  • Similar products: Discover related products on the detail page
  • Order failed?: Use the Retry button to resend the order
  • Availability: The app checks product availability before submitting