Refunds

Refunds allow you to partially or fully refund already completed sales after billing.

Difference from Cancellation

A cancellation sets the price of a product to €0 before the order is billed. A refund applies to already completed sales and returns the paid amount.

How It Works

1. Open the Refunds page
2. Select a recent sale
3. Choose the products and quantities to refund
4. Specify a refund reason
5. Confirm the refund

Processing a Refund

Step 1: Select a Sale

On the refunds page, you'll see all sales from the last 24 hours. Each sale shows:

• Total amount
• Date and time
• Number of products

Tap a sale to open its details.

Step 2: Select Products

Choose which products to refund:

• Individual products: Check the box next to the product
• Partial quantities: If a product was ordered multiple times, you can adjust the quantity to refund (e.g., 2 out of 5 items)

Step 3: Specify Reason

Choose a refund reason:

Reason	Usage
Customer Return	The guest returns the product
Wrong Payment Method	The wrong payment method was used
Price Error	The price was incorrectly set
Other	Other reasons

Step 4: Confirm

Review the refund amount and confirm the refund.

Documentation

Every refund is documented for tax authorities. Always choose the correct reason.

Limitations

• Only sales from the last 24 hours can be refunded
• Not available in Order System mode (only in Cash Register mode with TSS)